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FAQ’s

FAQ’s2019-03-15T15:47:17+01:00
DO YOU PROVIDE TRAINING FOR THE INM SYSTEM?2019-03-01T13:22:07+01:00

From experience and feedback received, we have discovered that training is seldom required because if the step-by-step guides are used correctly, set up and using the system is relatively straightforward. We do provide an initial free online presentation to give you a full overview of the INM and if you join us after your free trial, a free online training session if required. To assist your finance manager, we can also provide a free online session to cover Finance and Invoicing for them. If any further online training is required, we can arrange this for you. A nominal fee will apply for these sessions.

DO YOU PROVIDE SUPPORT FOR THE INM SYSTEM?2019-03-01T13:16:19+01:00

Absolutely. We provide free online technical support and there are several ways to contact our support team. Use Live Chat within the INM system and receive immediate assistance from our team or if you prefer, by phone or email. Many of our members have informed us of the poor service which they received from other products and are delighted with the service we provide. We are constantly commended on our level of support and response times.

CAN PARENTS VIEW THEIR CHILD’S WELLBEING INFORMATION ON THE PARENT PORTAL?2019-03-01T13:15:36+01:00

Yes. If you wish them to do so, they simply complete the secure registration process through your nursery or school and login to the Parent Portal with their username and password. They can access the Parent Portal through a mobile device, P.C., laptop or MacBook

DO ALL STAFF MEMBERS REQUIRE THEIR OWN TABLET?2019-03-14T11:51:16+01:00

No. Staff members use a unique 4 digit pin number per device, they can simply login within seconds to any Apple or Android tablet available which has the INM Child Wellbeing app installed.

WE CURRENTLY USE IPADS AND ANDROID TABLETS IN OUR NURSERY. CAN THE INM BE USED ON THESE?2019-03-14T11:32:51+01:00

Yes. With the INM and free Child Wellbeing apps you can use virtually any Apple or Android mobile device. The INM system can also be accessed on any mobile device, P.C., laptop or MacBook.

CAN THE INM BE USED IN CONJUCTION WITH AN EARLY YEARS LEARNING JOURNAL OR EYFS TRACKING SYSTEM?2019-03-01T13:09:42+01:00

Yes. We also have our Interactive Learning Diary which is leading the way in early years and primary learning journals and educational reporting. When this is used with the INM, it creates one complete fully comprehensive nursery system to encompass everything you require for a busy nursery to operate at maximum efficiency. To view the Interactive Learning Diary system please use the following link: https://www.interactivelearningdiary.co.uk

IS THE CHILD WELLBEING APP A SEPARATE SYSTEM FROM THE INTERACTIVE NURSERY MANAGER?2019-03-01T13:10:23+01:00

No. The Child Wellbeing app is simply a mobile version of the INM. This provides the versatility to record child wellbeing routines and important child data on the fly. The full INM system can also be accessed on any mobile device, P.C., laptop or MacBook.

WE ARE UNHAPPY WITH THE NURSERY MANAGEMENT SYSTEM WE USE AT THE MOMENT. HOW EASILY CAN WE TRANSFER OUR DATA DIRECTLY INTO THE INM?2019-03-01T13:10:40+01:00

Our new nurseries find their data transfer into the INM can be achieved quite quickly and effortlessly with the different file transfer formats which we can provide for you.

CAN I RESTRICT STAFF ACCESS TO VARIOUS MODULES IN THE INM?2019-03-01T13:10:57+01:00

Yes. For example, only authorised senior staff would perhaps require access to Finance & Invoicing. The modules which staff members can access is controlled by you and is based on their role and responsibilities within your nursery.

IS THE INM SAFE TO USE REGARDING DATA SECURITY AND WHERE IS MY DATA STORED?2019-03-01T13:11:15+01:00

Absolutely safe and secure. All your INM data is highly encrypted and securely stored on our U.K. based servers. Only you and authorised staff members can access your data. The INM is fully compliant with the new GDPR laws that were introduced in May 2018.

DO I REQUIRE A HIGH LEVEL OF I.T. SKILLS TO USE THE INM?2019-03-01T13:11:34+01:00

No, the highly intuitive design of the software makes it very easy to use. If you can upload posts to social media sites and mobile apps, send emails and use programs such as Microsoft Word, your good to go. This combined with our step-by-step guides will have you up and running with the INM very quickly.

DO I HAVE TO CONTACT A CALL CENTRE TO MAKE ANY MAJOR CHANGES TO MY INM SYSTEM?2019-03-01T13:12:01+01:00

No. We believe that the most qualified person to run and operate your business is you. That is why the INM is a bespoke system which enables you to configure the set-up to meet your own specific requirements. This is easily achieved with the step-by-step guides and if you require assistance, just contact our team on Live Chat.

IS THE INM EASY TO USE AND SET UP?2019-03-01T13:04:37+01:00

It’s very easy to use and set up. The childcare professionals behind the INM have taken great care to ensure that virtually anyone can use the system. Just like any other software or system, to enable you to use the full range of functionality, we do advise that you read the user-friendly step-by-step guides to assist you with set up. The time taken to study and follow these closely will ensure that you and your team can quickly become highly proficient with the INM and enjoy the numerous time and cost benefits which it provides.

WHAT IS THE INTERACTIVE NURSERY MANAGER (INM)?2019-03-01T13:12:43+01:00

The INM is a highly secure online nursery management system which takes a fantastic new approach to assist busy nursery managers and staff. It gives you back that most valuable commodity…TIME! Time to focus on what you do best… childcare rather than paperwork. Every essential childcare process can be quickly and effectively monitored and recorded in the system which eliminates the requirement for folders filled with various documents. You can of course print off hard copies of all documents if you wish to do so. Everything is included from toileting and sleep charts to invoicing and debt management.